by The Kerala State Road Transport Corporation (KSRTC) has taken a significant leap into the digital age. In a move to enhance passenger convenience and streamline its services, KSRTC has officially launched an AI-powered WhatsApp ticketing system. This initiative modernizes how travelers book bus tickets, allowing for reservations directly within the WhatsApp messaging app.
What is the KSRTC WhatsApp Ticketing System?
Launched in early August 2026, the new system uses artificial intelligence to facilitate ticket bookings. It is designed to reduce queues at physical counters and provide passengers with a quick, hassle-free booking experience. The service is available for both regular KSRTC buses and the premium KSRTC-SWIFT services.
The official WhatsApp number for the KSRTC ticketing service is 9447071021. This is an official channel verified and operated by the corporation.
How Does the KSRTC WhatsApp Booking Work?
Using the KSRTC WhatsApp service is straightforward and does not require downloading any additional mobile app. You can book your tickets simply by following these steps:
Step-by-Step Booking Guide
9447071021
- Send a Message: Begin by sending a simple ‘Hi’ or ‘Hello’ to the official KSRTC WhatsApp number 9447071021.
- Chat with AI: The AI chatbot will guide you through the booking process. It can understand both English and Malayalam typed in English script (Manglish).
- Provide Details: Follow the prompts to enter your travel details, such as your destination, travel date, and the number of tickets required.
- Select Service and Seats: Choose your preferred bus service and select your seats directly within the WhatsApp interface.
- Make Payment: Complete a secure online payment via the chat. UPI is one of the accepted payment methods.
- Receive e-Ticket: Upon successful payment, your e-ticket and PNR details will be delivered instantly in the same WhatsApp chat.
Additional Passenger Benefits
Beyond the WhatsApp ticketing, KSRTC has launched other initiatives to improve the passenger experience:
- 24/7 Toll-Free Customer Care: A new toll-free number, 149, is now available for passengers to call with any service-related queries.
- New Executive Class Buses: KSRTC has also introduced ‘Executive Class’ buses equipped with modern amenities like pantries, washrooms, and Wi-Fi, which can also be booked through the WhatsApp number.
This new system represents KSRTC’s commitment to providing a seamless, cashless, and paperless travel experience for passengers in Kerala.
